Job Title:  HD Coordinator

1. Monitor WG & AC technicians' and outsourced installation teams' work levels and review work performance.
2. Plan and coordinate daily AC installation schedules, assignments, and priorities based on workload, customer commitments, team capacity, and technical requirements.
3. Monitor WG & AC installation activities at customer sites through site visits and field follow-up to ensure work quality and compliance with approved installation standards and SOPs.
4. Inspect and monitor tools, equipment, installation materials, and safety conditions to ensure safe and proper execution of WG & AC installation activities.
5. Manage and monitor WG & AC installation materials, tools, and equipment inventory and coordinate replenishment when required.
6. Provide technical guidance and support to WG & AC technicians and installation teams in troubleshooting installation-related issues and resolving technical challenges.
7. Verify WG & AC installation quality, including proper installation practices, testing, commissioning, and customer handover, according to working instructions and company standards.
8. Follow up with suppliers and relevant internal teams to resolve technical issues, pending installations, material requirements, and product-related installation concerns.
9. Review and validate installation reports, site visit reports, technical findings, and completed work documentation.
10. Prepare and review estimates and actual costs related to WG & AC installation materials, labor, and outsourced contractors.
11. Track and verify outsourced WG & AC installation work and support the reconciliation of contractor invoices based on completed and approved services.
12. Follow up and resolve customer complaints related to AC installation and coordinate corrective actions with the concerned teams.
13. Track and analyze WG & AC installation KPIs, customer experience indicators, pending cases, re-visits, and installation failures to identify improvement actions.
14. Monitor installation productivity, utilization, lead time, first-time-right performance, and cost per installation, and provide action plans when targets are not achieved.
15. Ensure all WG & AC installation activities comply with company safety requirements, service SOPs, and approved technical standards.
16. Conduct or support technical and safety training for WG & AC technicians and installation teams based on identified performance gaps.
17. Prepare weekly and monthly reports covering WG & AC installation productivity, quality, pending cases, customer complaints, outsourced performance, costs, and inventory.

Support the development, implementation, and continuous improvement of WG & AC installation policies, procedures, service standards, and operational processes.