Job Title:  Mobile Technician

1-Continuously tracks the IT/Telecom Services KPI’s and do needful to perform within agreed targets. 2-Attend to customer technical enquiries regarding technical repair or fixing 3-Provide software technical repairs. 4-Assembles, Installs, configures, upgrades and troubleshoots operating systems, software, for both Mobile and PCs and peripherals such as printers, scanners. 5-Follow up customer technical repair status and ensure that the customer is advised with progress 6-Attend to customer technical complaints and try to resolve them. 7-Assist in devising and implementing systems to improve quality of service 8-Continuously update skills to be able to provide high level of service to maintain customer satisfaction and loyalty 9-Follow-up with Planner and technicians for the items under repair and to be sure that the repaired items are available in reception outlet and ready to be delivered before customer’s committed date. 10-Ensure that the customers leave eXtra with clear understanding regarding their technical problem, necessary repairs, estimated cost and time to collect their machines, In addition to full details about the service. 11-guide and educate customer for how to use device & test device in front of counter